FAQ

Here are few frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at yat.help@gmail.com

Where do you ship from?

We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long it will take for my items to arrive?

It will usually take around 10 business days for all orders to arrive.

How long it will take to receive a tracking number?

It will take usually between 2-5 business days.

Where can I place an order from?

You can place an order from any country, we ship Worldwide

Is shipping really FREE?

Yes, shipping is free Worldwide

Where is your company located?

We have an office in the beautiful city of Prague, Czech Republic

Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to yat.help@gmail.com

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex also PayPal.
- Please note that you can use PayPal payment gateway for credit card payments without having a PayPal account.

Is checking on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?

We do not sell our customer information. Emails are strictly for follow-up and to send newsletters our promotions and coupons for discounts.

Will, I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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